Frequently Asked Questions

Question 1

What is InfyWorx?

Accepted Answer

InfyWorx is an emergency staffing solution and on-demand workforce platform for Australian businesses. We connect you with vetted, trained workers across hospitality (housekeeping, food and beverage, kitchen, front office), warehousing and logistics, retail and merchandising, food manufacturing, aged care facility support, maintenance, and business support.

Question 2

Who can use InfyWorx?

Accepted Answer

InfyWorx is designed for hotels, cafés, event venues, warehouses and distribution centres, retailers, food manufacturers, residential aged care facilities, and multi-site businesses that need flexible, high-quality staffing support.

Question 3

How do I sign up or get started?

Accepted Answer

Reach out to us at info@infyworx.com.au. Our team will guide you through the onboarding process and get you set up quickly.

Question 4

Is there a subscription fee to use InfyWorx?

Accepted Answer

No. InfyWorx has no subscription fees. You only pay for the shifts you book.

Question 5

Can I choose between different billing options?

Accepted Answer

We offer tailored billing based on your needs. Please reach out to our team and we'll guide you through the options and set up a process that works for your business.

Question 6

Is training or support provided for using the platform?

Accepted Answer

Yes, our team will walk you through the entire process and ensure you're comfortable using the platform.

Question 7

Can InfyWorx handle long-term or recurring shifts?

Accepted Answer

Yes, we can support both one-off emergency shifts and recurring or long-term staffing requirements.

Question 8

Are the professionals qualified?

Accepted Answer

Yes. Every worker is background-checked, skills-verified, and trained to the standards of their industry — for example forklift licences for warehouse roles, food-handling certificates for food production, and police checks for aged care facilities. They are performance-rated by the businesses they have supported.

Question 9

How are professionals screened and verified?

Accepted Answer

All workers undergo background checks, skill verification and reference checks, and role-specific licences and certificates are verified before they are placed.

Question 10

Is InfyWorx compliant with Australian workplace laws?

Accepted Answer

Absolutely. We follow Fair Work standards, award rates, and workplace regulations. All certifications, visas, licences, and insurance are tracked and monitored.

Question 11

Can multiple departments or teams use InfyWorx?

Accepted Answer

Yes. Different departments, sites or teams — front office, warehouse, store operations, finance and more — can each manage the shifts they need through separate accounts.

Question 12

Is there a limit on the number of shifts I can post?

Accepted Answer

No, there is no limit. You can post as many shifts as you need, whether last-minute or planned in advance.

Question 13

How does InfyWorx maintain quality across shifts?

Accepted Answer

We continuously monitor performance ratings, provide training updates, and match professionals based on skills and past performance to ensure high standards.

Question 14

What happens if no one is available for my shift?

Accepted Answer

Our allocations team actively manages requests to ensure your shift is covered. If needed, we provide alternative support options so your operations are never left short-staffed.

Question 15

Is InfyWorx only for hotels?

Accepted Answer

No. Alongside hotels we staff warehouses and logistics sites, retail stores, food manufacturing facilities, aged care facility support, offices and event venues. Personal care and nursing roles in aged care are coming soon.

Question 16

How is my business information and data protected?

Accepted Answer

We prioritise your privacy. All business information and data are securely stored and managed in compliance with Australian privacy and workplace standards.

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